PRIVACY POLICY

Zibo Saluona Ceramics Co., Ltd. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in business transactions.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address, company name, and job title
• Business Information: Company details, business requirements, project specifications, and purchasing preferences
• Communication Records: Correspondence, inquiry forms, quotation requests, and customer service interactions
• Account Information: Login credentials, account preferences, and transaction history

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Website usage patterns and navigation behavior
• Cookies and similar tracking technologies
• Device information and screen resolution

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Business Operations

• Processing and fulfilling orders and quotation requests
• Providing customer service and technical support
• Managing business relationships and communications
• Quality control and product improvement initiatives

2.2 Marketing and Communications

• Sending product catalogs, price updates, and promotional materials
• Notifying you about new products, services, and company news
• Conducting market research and customer satisfaction surveys
• Participating in trade shows and industry events

2.3 Legal and Compliance

• Complying with applicable laws and regulations
• Protecting our rights and preventing fraud
• Maintaining business records and documentation
• Resolving disputes and enforcing agreements

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Business Partners

• Authorized distributors and sales representatives
• Logistics and shipping companies for order fulfillment
• Quality certification bodies and testing laboratories
• Professional service providers (legal, accounting, consulting)

3.2 Legal Requirements

• When required by law, regulation, or court order
• To protect our rights, property, or safety
• To prevent fraud or other illegal activities
• In connection with business transfers or acquisitions

4. DATA SECURITY

We implement comprehensive security measures to protect your personal information:

• Technical Safeguards: Encryption, secure servers, firewalls, and access controls
• Physical Security: Restricted access to data storage facilities and equipment
• Administrative Controls: Employee training, confidentiality agreements, and data handling policies
• Regular Monitoring: Security audits, vulnerability assessments, and incident response procedures

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Generally, we retain customer information for 7 years after the last business transaction or contact, unless a longer retention period is required by law.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Obtain a copy of your data in a portable format

6.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.3 Marketing Communications

• Opt-out of marketing emails and promotional materials
• Update your communication preferences
• Unsubscribe from newsletters and product updates

7. INTERNATIONAL DATA TRANSFERS

As a global ceramics manufacturer and exporter, we may transfer your personal information to countries outside your jurisdiction for business purposes. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Other legally recognized transfer mechanisms
• Appropriate technical and organizational security measures

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience:

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

9. CHILDREN'S PRIVACY

Our services are designed for business-to-business transactions and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Provide a reasonable notice period before changes take effect

11. CONTACT INFORMATION

12. GOVERNING LAW

This Privacy Policy is governed by the laws of the People's Republic of China and applicable international data protection regulations. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Zibo City, Shandong Province, China.

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Zibo Saluona Ceramics Co., Ltd. - Your Trusted Partner for High-Quality Building Ceramics